October 2017: This month we are looking at the best browsers and devices to use for CCH iTrust
We have tested CCH iTrust with Firefox, Chrome, Internet Explorer and Safari. It has also been tested on Windows computers, iPhones, iPads and other smart phones and tablets.
Browsers
Recommended: Generally Chrome and Firefox perform a little better in terms of speed and screen display, particularly when completing Checklists.
Devices
Whilst it is technically possible to work on a smart phone the screen size can make it difficult.
Additional apps may be required to create and view documents using a phone or tablet.
Settings
If you find you are able to do some things in one browser and not another it is most likely due to your local settings.
Uploading Documents
A common issue for users when uploading documents is that the Flash Player is not set to ‘Allow’. This means you can see the upload button but nothing happens when it is pressed.
Resolution: Set the Flash Player setting to ‘Allow’. The default setting is ‘Ask’.
If the Upload button is greyed out you may need to reinstall or update your flash player.
Example of settings in Chrome
Downloading Documents
Downloads may appear on a separate tab, new window, at the top of your screen or at the bottom of your screen. You may be asked to save them before you open them or not.
Resolution: If you want to change your download preferences have a look at your browser settings.
Example in Firefox
Note: Some download settings may be controlled by your system administrator.
View
The software may not display well with data being cut off or the dashboard notifications overlapping information.
Resolution: Zoom your view settings in or out.
Example in Chrome
